Returns & Exchanges Policy
We want you to be completely satisfied with your home spa experience; therefore, we offer a 30-day return window for unused accessories and maintenance supplies in their original packaging. Please note that installed hot tubs and custom-ordered units are subject to specific manufacturer warranty guidelines and restocking fees.
Initiate Your Request
Contact our customer support team via email or phone with your order number to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused items in their original boxes, ensuring all manuals and small components are included to avoid partial refunds.
Ship to Our Warehouse
Affix the provided shipping label or use a tracked carrier to send the items back to our central distribution center for inspection.
Receive Your Refund
Once our technicians verify the condition of the return, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing